Xenon Travel USA Refund Policy
At Xenon Travel, we understand that plans can change, and you may need to cancel or modify your travel arrangements. We strive to provide flexibility in our refund policy to ensure our customers have peace of mind when booking with us.
Please note that our refund policy is subject to change based on the type of service, the date of booking, and external factors such as travel restrictions and provider policies. We strongly recommend reviewing your specific booking terms and conditions for the most accurate and up-to-date information.
General Refund Policy:
1. Non-refundable Bookings: Some bookings, such as flights or accommodations with non-refundable rates, are not eligible for a refund. In such cases, the full cost of the booking will be forfeited if cancellation is requested.
2. Refundable Bookings: For bookings with refundable rates, a full refund will be issued, minus any applicable fees, if cancellation is requested within the designated refund period. Please note that refundable rates may be subject to higher pricing.
3. Cancellation Fees: In addition to any non-refundable fees, Xenon Travel may charge a cancellation fee depending on the type of service and the time frame before the scheduled departure or arrival. Cancellation fees will be outlined in your booking terms and conditions.
4. Changes and Modifications: In some cases, you may be able to modify your travel arrangements without incurring a cancellation fee. Changes may be subject to availability, fees, and other restrictions. Please contact our customer service team to discuss the options available for your specific booking.
5. Travel Insurance: We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen circumstances, such as illness or travel disruptions. Travel insurance may provide coverage for cancellation, interruption, or other travel-related expenses.
Please note that this is a general overview of our refund policy and may not cover all scenarios. To obtain the most accurate information for your specific booking, please review the terms and conditions provided at the time of booking or contact our customer service team.